FAQ
Help and frequently asked questions
Essential answers for using the service without overinterpreting the data.
No fire is shown. Am I safe?
No. It only means that no matching thermal anomaly was found in the sources checked at the time of the search.
A source may be delayed, unavailable or fail to detect an event. If you see smoke or flames, or receive an official instruction, move away from danger and call emergency services.
A thermal anomaly is nearby. Has my home burned?
It is impossible to conclude this from a thermal anomaly. Its resolution, observation time and possible cause cannot establish the condition of one specific building.
The map and distance provide context. Only sufficiently reliable information concerning the building precisely can describe its condition; otherwise the relevant card remains “unknown”.
What does “source unavailable” mean?
FeuChezMoi could not obtain data from that source, for example because of an outage, delay or missing configuration.
The service does not replace it with an estimate. Try again later and check communications from the prefecture, municipality and emergency services directly.
Why are the dates different?
Publication or observation is the time given by the source. The retrieval date indicates when FeuChezMoi obtained the information.
A large gap may indicate less fresh data. The timeline places each item in time.
What should I do in an emergency or if I find an error?
In immediate danger in France, call 112 or 18. Follow the authorities’ instructions even if they differ from information shown by this service.
To report an error, email polgebenjamin@outlook.com. Identify the source concerned without unnecessarily sending personal data.